SharePoint Server Customer Engineer

Greater Toronto Area, Canada

Posted: 05/24/2024 Employment Type: FTE Job Category: Customer Engineer Job Number: 2190 Location: Greater Toronto Area, Canada

Job Description

JDA TSG Canada has an immediate opportunity for a SharePoint Engineer to join our team working as a Customer Engineer (CE). CE’s work with some of the largest, and most sophisticated companies in the world, typically the F1000. They are responsible for customer satisfaction, deployment, adoption, and support of SharePoint initiatives, assisting customers in building, deploying, operating, and optimizing complex enterprise environments. CE’s are trusted advisors, specialists clients rely upon for guidance, education and adherence for best practices, risk mitigation etc.

Location: Greater Toronto, Ontario (remote)

Travel: CE’s are home based, typically delivering services via Microsoft Teams

Salary Range: $95,000 - $110,000 based on experience

Primary work includes:
  • Standard Product Work Shops - Training
  • In-Depth Product Reviews - White Board (Chalk Talk) Sessions
  • Health Checks / Assessments
  • Post Operational Review of Product Implementations
  • Product Upgrade / Migration Assessments
  • Systems Performance Reviews
  • Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management

The experience you need to excel in the role:
  • 4+ years technical support, technical consulting or IT experience OR Bachelor's Degree in Computer Science, IT
  • 4+ years experience with SharePoint 2013, SharePoint 2016, SharePoint 2019
  • Windows Active Directory Services and IIS.
  • Adequate knowledge in SQL
  • Knowledge of PowerShell would be an added advantage.
  • Good understanding of Operating System and Networking Technologies.
  • Strong skills in troubleshooting SharePoint, IIS and Active Directory, and SQL Server

Experience in one or more areas preffer:
  • MCSE, MCSA certifications
  • Microsoft Project knowledge
  • A superior knowledge and demonstrated technical proficiency in both on-premise SharePoint Server and SharePoint Online
  • Strong knowledge of SharePoint 2016 or 2019 and Office365/SharePoint Online.
  • Support experience of investigating complex SharePoint issues relating to performance, administration, site configuration and customization.
  • General understating of SharePoint administration principals, using SharePoint Central Admin and SQL Management Studio.
  • Good general networking knowledge including DNS, TCP/IP, Sub-netting.
  • Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML

About JDA TSG Canada:

At JDA TSG Canada, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we will thrive as an organization. We are excited to be here, doing meaningful work.

JDA TSG Canada Inc. welcomes & encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We offer a competitive salary, benefits, training & growth opportunities.  JDA TSG Canada provides & subsidizes substantially all the costs attributable to the following Benefits:

·     Healthcare - Comprehensive coverage for you and your family

·     Vision

·     Dental

·     Life insurance - Protect your loved ones and their future

·     Short-Term/Long-Term Disability

·     Employee Assistance Program - Get support when you or your family need it with counseling and coaching

·     Cellular reimbursement policy

JDA TSG Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
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