Customer Engineer - Active Directory

Multiple U.S. Locations


Customer Engineer - Active Directory

FTE, Multiple U.S. Locations



We are JDA TSG, a managed services company & outsourcing firm that works with clients to transform business challenge into unparalleled opportunity since 2011. Our mission is to help our clients solve the toughest problems facing their business through strategic advisory, managed services, technology application & talent solutions. We call it Powering Possibility. Our clients call it success.

Job Details

JDA TSG, has immediate opportunities for Active Directory professionals to join our team as Customer Engineers (CE’s) supporting one of our critical client relationships. This is an exciting opportunity for someone who brings a strong business acumen, exceptional technical skills who is also interested in building a sustaining customer support model & sharing in its success. This is a knowledge transfer role where you'll be presenting solutions & remediation strategies to a range of technical & non-technical audiences on a regular basis. ​ 

CE’s are some of the most distinguished & highly accredited engineers in the world. They are subject matter experts called upon to service & support our client’s Premier customers across the country. This is an opportunity to elevate your skills & knowledge base to an extraordinary level. The end customers whom you’ll be supporting are typically F1000 organizations. You’ll be providing support for a range of issues where you are the subject matter expert the room is looking to for guidance, education & adherence to best practices. It’s a dynamic & challenging role best suited for curious, talented engineers seeking to take their skill sets to the next level & beyond.


All of our engineers are home based. Due to Covid-19, travel expectations have significantly lessened for these positions. CE's have been delivering services on an almost exclusively remote basis since Spring 2020. Prior to Covid-19 our CE’s were typically on-site at customer locations several days per week approx. 3 weeks per month. All travel was domestic. A valid driver’s license is required for the position. 

Core Accountabilities:

You will be responsible for customer satisfaction, deployment, adoption & support of Active Directory initiatives. You will be working & supporting customers with building, deploying, operating & optimizing large complex enterprise environments. The CE scope of work is extensive & all candidates must have a broad range of Microsoft functional & technical capabilities.

The primary work (typically under 1 week’s duration per client) to be performed include:

  • Standard Product Work Shops - Training
  • In-Depth Product Reviews - White Board (Chalk Talk) Sessions
  • Health Checks / Assessments
  • Post Operational Review of Product Implementations
  • Product Upgrade / Migration Assessments
  • Systems Performance Reviews
  • Act as the primary onsite technical contact, providing customer visibility, advanced technical support & problem resolution for corporate customers, including issues raised to the highest levels of management

Required Skills & Experience:

  • 5+ years Active Directory configuration, administration, & troubleshooting in a large enterprise environment
  • 200+ level knowledge & experience working with Bitlocker, MBAM, VPN & Security
  • Understanding change management & patching cycles
  • Familiar with AD Recovery Services & able to react quickly to an outage
  • Understand authentication vs. authorization
  • Understand FSMO roles, Sites & Services, RBAC, ADSI Edit, Forest & Domain Trusts & Identity Management
  • Able to build & deliver Executive Level presentations, discuss findings & complimentary products at a solutions level
  • Understand risks associated with Domain Controllers w/virtual machines
  • Able to modify AD & GPO using PowerShell
  • Able to recommend sizing in new & existing AD environments
  • Understand features at different Forest & Domain function levels
  • Able to design new & review existing AD infrastructures & provide best practices feedback
  • Reviewing & oversight of major changes to the Active Directory Management & associated Windows Server settings for multiple customers
  • 4+ years industry exp with Microsoft Server products
  • 3+ years On-Premises support or consulting work for Enterprise customer base
  • 3+ years advanced troubleshooting to include AD, SYSVOL, & GP replication & more
  • Awareness of corporate environments & their business requirements
  • Able to work independently as well in a team environment
  • Excellent presentation & technical writing skills
  • Networking (Protocols, Proxies & Firewalls)
  • Risk analysis & Remediation Planning
  • Able to tactfully handle & articulate customer critical issues & work in a high stress environment
  • Perform self-directed learning in a rapidly changing environment
  • Advanced Microsoft certifications are preferred

About JDA TSG:

At JDA TSG, our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people & provided them meaningful yet challenging roles, we will thrive as an organization. At JDA TSG, we believe in powering possibility.

Our headquarters is located at 800 Third Avenue in New York City. We are a company that understands our ability to make a positive difference for clients comes from our greatest asset, our people. We are committed to fostering & cultivating workplaces which encourage collaboration, teamwork, sharing of ideas & best practices with the goal to continuously improve. Providing our team members with the support they need is always top of mind.

Benefits & Perks:

  • Healthcare
  • Retirement savings
  • Giving programs
  • Educational resources
  • Paid Sick & Vacation days & Paid Holidays

Learn more at

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations & ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Customer Engineer - Active Directory

Multiple U.S. Locations
Information Technology
January 13, 2021