Windows Server Customer Engineer

  • FTE
  • Multiple U.S. Locations

JOIN OUR TEAM

At JDA TSG, we partner with many of the world’s top brands to make their operations more efficient, flexible, scalable and agile. Our business process outsourcing services free them to focus on delivering the very best experience to their customers. Our secret? Exceptional people—and the business acumen, collaborative culture and deep personal respect to make the most of their abilities. We are proud of our diversity and welcome people of all backgrounds, beliefs and sexual orientation.

Job Details

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. and we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.


We have immediate opportunities for Windows Server Engineers to join our team working as Customer Engineers (CE’s). A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s work with and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of Windows Server initiatives.


The primary work typically performed includes:

  • Standard Product Work Shops - Training
  • In-Depth Product Reviews - White Board (Chalk Talk) Sessions
  • Health Checks / Assessments
  • Post Operational Review of Product Implementations
  • Product Upgrade / Migration Assessments
  • Systems Performance Reviews
  • Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

The experience you’ll need to excel in the role:

5+ Years of Windows Server related experience in at least two of the following technologies:

  • Windows Server
  • Active Directory domain services
  • Windows clustering or related high-availability technologies
  • Hyper-V and/or related hypervisor technologies
  • Management of file and print services using Windows server
  • System Center technologies
  • Windows networking technologies
  • Performance tuning of Windows servers
  • At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related

Additional Qualifications

  • Strong knowledge in Windows server performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues
  • Knowledge of Windows networking technologies and use of diagnostic tools such as Wire Shark or Network Monitor to identify communication issues
  • Knowledge of Active Directory architecture, monitoring, and troubleshooting. Accessing and securing network resources via NTLM, Kerberos and SSL
  • Working experience with Windows OS deployments via WDS and/or System Center technologies
  • Experience with Windows Server Update Services (WSUS) or other update deployment techniques
  • Ability to handle customer critical issues and work in difficult situations
  • Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers
  • Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others
  • Certification in Microsoft and other Cloud Technologies

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. 

Benefits and Perks:

  • Healthcare - Comprehensive coverage for you and your family
  • Employee Assistance Program - Get support when you or your family need it with counseling and coaching
  • 401K with company match
  • Paid time off
  • Paid parental leave
  • Volunteer Day Off
  • Life insurance - Protect your loved ones and their future
  • Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.


JDA

Windows Server Customer Engineer

FTE
Multiple U.S. Locations
Customer Engineer
July 25, 2022
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