O365/Exchange Online Engineer

  • 1099 – Hourly (9+ months)
  • Milan, Italy (Hybrid)


At JDA TSG, we partner with many of the world’s top brands to make their operations more efficient, flexible, scalable and agile. Our business process outsourcing services free them to focus on delivering the very best experience to their customers. Our secret? Exceptional people—and the business acumen, collaborative culture and deep personal respect to make the most of their abilities. We are proud of our diversity and welcome people of all backgrounds, beliefs and sexual orientation.

Job Details

O365/Exchange Online Subject Matter Expert 

Location: Milan (50% onsite, 50% remote)

Duration 12 months

Compensation: $45,000 Euro

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. and we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for O365/Exchange Online experts to join our team working as Customer Engineers (CE’s). A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE’s work with and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of O365/Exchange Online initiatives.

The primary work typically performed includes:

·      Standard Product Work Shops - Training

·      In-Depth Product Reviews - White Board (Chalk Talk) Sessions

·      Health Checks / Assessments

·      Post Operational Review of Product Implementations

·      Product Upgrade / Migration Assessments

·      Systems Performance Reviews

·      Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

Core Accountabilities:

  • Delivering proactive services such as education workshops, delivering assessments and providing expert guidance
  • Join a highly motivated team of leading industry experts
  • Preview new technology before others in the industry and learn how to make the best from it
  • Visit customers to train them and share industry and development expertise
  • Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
  • Build strong customer relationships and ensure deliveries align with customer projects and milestones.
  • Continually learn and grow professionally
  • Analyze problems
  • Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
  • Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships. Engineers must also possess strong technical writing, presentation and training skills
  • Fluent English oral and written communication Key technical resource for the customer

Required Experience 

  • Designing and Implementing and troubleshooting Services of MS Exchange server ( 2013, 2016, 2019 or Exchange Hybrid) such as: High availability (DAG), Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting and Logging 
  • Assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management. 
  • Direct hands on experience with Exchange migrations, upgrades, and optimizations. 
    • Office365 – Exchange Online and Exchange Hybrid deployment/admin experience and post migration mailbox features setup 
    • Active Directory – Exchange integration (multi forest infrastructures) 
  • Supporting Microsoft Teams and M365 cloud solutions will be a plus 
  • Preference will be given to candidates with Networking and PowerShell scripting experience 


O365/Exchange Online Engineer

1099 – Hourly (9+ months)
Milan, Italy (Hybrid)
Information Technology
November 22, 2022

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