Active Directory Customer Engineer

  • FTE
  • Remote (U.S.)


At JDA TSG, we partner with many of the world’s top brands to make their operations more efficient, flexible, scalable and agile. Our business process outsourcing services free them to focus on delivering the very best experience to their customers. Our secret? Exceptional people—and the business acumen, collaborative culture and deep personal respect to make the most of their abilities. We are proud of our diversity and welcome people of all backgrounds, beliefs and sexual orientation.

Job Details

JDA TSG has immediate opportunities for Active Directory (AD) experts to join our team as Customer Engineers (CE). CEs work with some of the largest, and most sophisticated companies in the world, typically the F1000. They are responsible for customer satisfaction, deployment, adoption, and support of AD and Azure AD initiatives, assisting customers in building, deploying, operating, and optimizing complex enterprise environments. CEs are trusted advisors/specialists that clients rely upon for guidance, education and adherence for best practices, risk mitigation etc.

Salary range: $90 - $100K based on experience

Travel: CEs are home based, typically delivering services via Microsoft Teams, however, some travel may be required.


Primary Work Includes:

  • Standard Product Work Shops - Training
  • In-Depth Product Reviews via White Board “Chalk Talk” Sessions
  • Administer Health Checks and Risk Assessments
  • Post Operational Review of Product Implementations
  • Product Upgrade and or Migration Assessments
  • Systems Performance Reviews
  • Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution

The Experience you need to excel in the role:

On-Prem AD:

AD Domain Service:

  • AD Domain Service Concept
  • AD DS Design and Configuration
  • Domain Controllers Replication Concept
  • Extensive Experience of Domain Controller Migrations
  • Understanding of ADDS Domain Consolidation
  • In-dept knowledge of ADDS Backup and Disaster Recovery

·        Group Policy Object Concept and Configuration including advanced troubleshooting experience

  • DNS Configuration and integration with ADDS
  • Troubleshooting multiple ADDS scenarios such as DCs Replication, Authentication, DNS, SYSVOL, etc.
  • 3 years working with identity, AD CS (certificates), AD FS (federation), and AD RMS (remote management)
  • Understanding of FSMO roles 

Additional Technologies:

  • Windows Server Concept
  • Windows Server File and Storage Services
  • Networking and Firewalls

AD / Azure Hybrid Configuration

·        Azure AD Connect Concept and Configuration

·        Understanding Cloud Authentication and Federated Authentication

·        Migration from Federated Domain to Managed Domain

·        Azure AD Connect Cloud Sync

·        Troubleshooting and supporting Azure AD Connect and ADFS

Azure AD and Identity Management

  • Azure AD Concept and Configuration

·        Azure AD B2B Collaboration

·        Understanding Modern Authentication

·        Azure AD Application Management

·        Azure AD Access and Password Management

·        Migration of Application from ADFS to Azure AD

·        Azure MFA and Conditional Access Policies

·        Azure AD Device Management

·        Identity and Access Administrator (SC-300) Certification

·        AZ-104 Certification (preferred)

About JDA TSG:

Founded in 2011, JDA TSG is home to a bright and ambitious team of experts, problem solvers and high achievers, with decades of senior leadership experience at Fortune 100 technology, software, professional services, and media companies. We have served some of the biggest and most recognizable brands in the world, focused exclusively on the highly specialized need for the human touch along the customer’s digital journey. 


Benefits and Perks:

  • Healthcare - Comprehensive coverage for you and your family
  • Employee Assistance Program - Get support when you or your family need it with counseling and coaching
  • 401K with company match
  • Paid time off
  • Paid parental leave
  • Volunteer Day Off
  • Life insurance - Protect your loved ones and their future
  • Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.



Active Directory Customer Engineer

Remote (U.S.)
Information Technology
February 23, 2023

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